Contact Us

We're here to help — whether you have a question about your order, need assistance with our products, or simply want to get in touch.

Our team is fully online and ready to support you.

📩 Customer Support

For all inquiries, please contact us by email:

hi@auren-jewelry.com

We aim to respond within 24–48 business hours.

📦 Order or Shipping Questions?

If you’re reaching out about an existing order, please include your order number so we can assist you faster.

You can also review our Shipping Policy and Refund & Return Policy for more details.

🏢 Business Address

IM Sales Company, LLC

7345 W Sand Lake Rd, Ste 210 Office 1581

Orlando, FL 32819

Please note: This is our registered business address only. We do not offer in-person customer service at this location.